YooFoo is an international information technology company that specializes in creating and maintaining innovative information technology, data, and software solutions for a wide range of needs in both private business and public/governmental organization environments. YooFoo is a minority-owned company which was founded in 2010. YooFoo's primary aim is to use technical skills and experience to make a difference in people and businesses.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases