Should have worked with a well know e-comerce company. With working knowledge of how digital marketing. The person would need to have indapt understading of SEO & SEM
The person would need to take marketing briefs and get them excuted for our clients. Engage and give direction to our SEO, SEM & Social Media agency. Would need to eveolve www.gyftr.com to a full fledget e-com site
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases