- Should be a good team worker - Should have a good understanding about the digital advertising medium - Should worked in a mid sized digital advertising agency for at least 1 year - Should have a proper working knowledge of organic social media advertising - Should have worked on online campaigns on Google, Facebook and YouTube - Should know the ins and outs of optimizing an ad campaign
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases