Acute is an ISO 9001:2008 certified Indian IT company headquartered at Ahmedabad(Gujarat).
Our team of dedicated and highly competent professionals is making our mission statement a reality. In a short span the company has made a strong presence into the niche market of Core Banking Solutions(CBS) , Micro-Finance, Enterprise Resource Planning (ERP), Point-of-Sale (POS) softwares & Database Administration services. In tune with the spirit of fast change of IT industry, our team is always working to develop systems that match the latest in the technology while adapting best business practices.
One of our latest offering is the most advanced stage Platform Independent Core Banking Solution. The technology will match the modern banking practices while helping banks connect their branches online with great ease
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases