Quess Corp Limited is a provider of business services with headquarters based in Bangalore. It is a step-down subsidiary of Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India. and is listed on the Bombay Stock Exchange and NSE.
Customer Care Executive, Customer Service executive, Customer Support, Bpo, Inbound, Voice process, Graduates, Fresher’s, International call center, Inbound Voice process, US Process, UK Process, Day Shift, ITES,
International Call Center,International BPO,Voice Process,BPO,BPO Call Centre,Customer Care Executive,Call Center Executive,BPO Fresher,Day Shift,Day Job,Call Centre,Fresher,Inbound,Outbound,Customer Care,Customer Support,Customer Service,Technical S
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases