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"customer service representative"

Keywords / Skills : "Customer Support", Customer Support Executive, Customer Care Executive, Customer Care, "CSR", "Voice Support", CSR voice

1 - 3 years
Posted: 2019-02-13

Job Description
• Attend to incoming calls and emails from customers and understand their problem
• Monitor various channels where customers may post their grievances like email, forums, chat support
• Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution.
• Send an email confirmation detailing the resolution and asking for customer feedback
• Document common customer queries and integrate into our Frequently Asked Questions module
• Maintain a deep understanding of our products and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs


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