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"Customer Care Executive"

Keywords / Skills : Customer care, "Reception", "Receptionist", "Patient Service", patient counseFront desk executive,

1 - 4 years
Posted: 2019-02-27

Industry
Hospitals/Healthcare/Diagnostics
Function
Admin/Secretarial
Role
Receptionist/ Front Desk
Education
Any graduate
Stream:
Any
Salary
1.00 - 2.50 lacs
Posted On
27th Feb 2019
Job Description
• Patient Care Services
• Receive and directs guests, patients, relatives and vendors to the appropriate departments or staff. Ascertain their needs and direct them accordingly
• Answer the telephone
• Handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned.
• Adhere the customer care guidelines and assure quality care.
• To give accurate and tactful explanations to visitors and patients and to exercise high degree of tact and poise, overcoming language barriers.
• Main Job Tasks Provides general information on services offered by the hospital.
• Is responsible for the console Handles all external & internal incoming calls across the hospital.
• Telephonic appointments for consultants are taken. Takes messages for staff & consultants.
• Is responsible for outpatients ; Registers patients / customers, Screen patients and assign to the appropriate consultants Accompanies/directs patients to various departments/nursing stations.
• Maintain the TAT as per the standards defined



About Company

Vitality healthcare is a boutique consulting firm founded by team with over 30+ years experience in healthcare consulting and operations
 The core team has experience in serving global clients in India, US,Europe and other Asian markets
 Vitality healthcare leverages a network of 75,000+ doctors and hospital administrators across 40+ cities to provide deep insights
 With these deep networks into the healthcare delivery system, we help with healthcare recruitment, strategy development and implementation
 We help clients with a diverse suite of services supported by a
combination of skill-sets across strategy, market research, analytics,recruitment and operations


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