Responsible for working with the team members and get them understand Greenway PrimeSuite ,Meditech, Maestro, GE, Cerner, eClinical works EMR/application schema knowledge, navigation or extraction process
Responsible for getting the extraction completes for the data components required by client
Provide Extract, Transform and Load (ETL) and data integration expertise and support
Implement data solutions within a variety of systems/applications.
Help define system and process requirements, analyze business requirements and source systems to design and develop ETL solutions using a variety of toolsets.
Design and development of extraction and transformation mappings from client source systems.
Ensure accuracy and integrity of data and applications through analysis, coding, documentation and problem resolution
Review business problems and design appropriate business approach
Develop gap analysis between current state and desired to-be state from a data perspective to support internal and external client projects .
· In depth knowledge of one of the applications mentioned above.
More than 3+ years of experience
Understands healthcare applications and terminology, patient care environments, and service needs and priorities of patient care personnel preferred.
Data conversion experience on other products will be a plus
Strong analytical, technical, and troubleshooting skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases