SKYWARDS ORGANIZATION is one of India’s most young and dynamic face to face marketing company. We, at Skywards serve our clients by increasing their market share and improve their sales and marketing strategies through the use of our "human commercial"
In our organization we invest on our people, we deliver our people a comprehensive personality development and leadership mentoring program providing every individual working with the organization, the opportunity to flourish and achieve success in the corporate world. Every Business Associate who joins hands with us is given a platform for career growth as well as extensive mentoring. Our Business Advancement Program (BAP) which is part their career progression plan is purely based on performance.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases