Immediate Placement & Hiring for International BPO _Voice/Non Voice. We are looking for professional individuals to join our team - International BPO. Key Skills: Excellent Communication for International Voice Good Communication for International Non Voice / Semi Voice Education: Graduation / Under-graduation / Diploma Experience: Graduation with 6 months experience into International Voice / Under-graduation or Diploma with 1 year experience into International Voice. Fresher considered with Excellent Communication only ! Salary: Up to 4.2LPA Job Type: Permanent / Full time Interested candidates can contact me or can directly walk-in on the mentioned address Interview Date & Timings: 14th February'2019 _ Thursday - 09:30AM (sharp) Contact Person: Vanitha Mohan - [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases