Silverwing Technologies provides global Software Solutions and theirs affiliated undertakings. We have an offshore Development Team in Ahmedabad, India. We are engaging our business activities in US and in Gulf countries through our own branch. Additionally, we have done several Indian Government projects too. Our aim is to understand clients' business objectives and considers as critical arms of theirs organizations. We mainly focus on developing easy, efficient, and less effort solutions for our clients. We also assure fast turnaround time, without any compromise on quality. we are also ready to offer your business or services to a wider audience through our strong SEO (Search Engine Optimization) campaigns. We make every effort the long run clientele and hence 24X7 supports are not only our strategy but our business value. Silverwing Technologies Pvt. Ltd. has been in collaboration with state government to automate several government processes like construction, water supply, drainage system and also developed a product for the state government to automate admission system.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases