Veda has emerged from an Outsourcing Company to an IT Development firm and has been actively working on IT projects in India, UK & USA. Operating from 2007, VEDA is headquartered in India and has offices in UK & USA offers perfect solutions for organizations that are trying to retain project control and looking for additional manpower to achieve measurable successes.
Our 10+ year association with Microsoft Corporation provided us a great opportunity to serve customers spread across 12+ countries and achieve accolades for Microsoft as well as for ourselves. We aim to provide the similar world class services and solutions to our customers.
On Staffing front, Veda has an effective recruiting team which has complete knowledge about the individual projects and work cultures of our clients. We work accordingly in providing the suitable candidates for any job requirement.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases