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"Application Support" ,"L1 APPLICATION SUPPORT"

Keywords / Skills : "Application Support", "IT Support", L1, L2, L2 support, "Ticketing Tools", "IT Infrastructure"

2 - 4 years
Posted: 2019-02-26

Job Description
Candidates must have at least 2 yrs. of experience in L1

Person who are currently working in L2 support and willing to work for L1 will not be allowed

Its not a desktop support role

Its a kind of Application support role

they will resolve software related issues 
Candidate must have worked on any ticketing tool & have experience handling Application and IT Infrastructure issues over the phone, email or ticketing tool.

Should be able to route the issues / requests to respective L2 team for resolution if it is beyond the scope.

4) Candidate must have client facing experience over email, phone and face to face.

5)Ready to work for 24*7 shift

6)Good communication skills
Only F2F round  

About Company

PMR Management & Consulting, a management consulting division of PMR Technologies Pvt Ltd belongs to PMR GROUP, a reputed Business Group based in India. The Group has been in Business for over 4 decades and has an impeccable record of integrity, ethics and professionalism attributed to all its parts and aspects of Business.

The Group has it's business interests in Information Technology, Infrastructure Projects, Educational Institutions, hospitality Services and nearby plans into retail market.

Fundamentally concerned with leveraging the Convergence of Content, Communications and Computing; as a business enterprise. Driven by Mutual inclusivity in whatever we do pervades our Thinking and Acting; dynamically as a Continuous Process.
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