Saransh Software Solutions provides IT Consulting and Development services to optimize and align our client's business strategy with IT initiatives. We have been able to achieve un-paralleled success by utilizing the same principles in very different scenarios resulting in a customized tailor-made solution for our clients' needs. This has enabled us to deliver technology solutions that give a decisive competitive advantage.
Over a decade, Saransh has been serving the big players in the industry, across various verticals, helping them to meet the new challenges of IT innovations and staff augmentation. Our people and our values, drive our mission to reach our aim of being a winning company that continually raises its standards of excellence in the consulting industry.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases