Consultant needs to work in 3.30PM to 1.30AM shift and needs to have a good communication skills. Consultant should handle issues related to Oops ABAP & Web dynpro, knowledge of Adobe forms. He/She should have worked on multiple modules including, HR,MM,PP,SD,FI,HR. He/She should have a good communications skills and should have ability to interact directly with the US client for the requirements.
Thanks & Regards Shahista Naaz | Sr.Associate - People Success
Orcapod Consulting Services Private Limited
Mobile Number: 9346405116 | shahista . naaz @ orcapodservices . com
Orcapod is a Consulting & Technology Services firm founded by senior industry professionals coming from reputed international organizations. Like the Orcas which roam the great oceans around the globe, we work with Global and Indian Clients providing assistance in their critical IT & business improvement initiatives.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases