Two is a multi-disciplinary design studio, based in Mumbai. We are driven by the belief in meaningful creativity and the spirit to conceive unforgettable, clutter-breaking brand experiences. With our hearts in branding, and expertise in areas as diverse as strategy, corporate identities, print & publication, retail, hospitality and packaging to new media (web design & mobile apps), we work with an eclectic mix of clients, from start-ups to corporates, on a wide spectrum of projects.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases