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Workplace Technology Solutions

Keywords / Skills : Change management, Audit compliance, project governance, Windows, Outsourcing, Technology solutions, Troubleshooting, Risk management, Operations, Android

6 - 7 years
Posted: 2020-01-10

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Project Leader/ Project Manager
Posted On
10th Jan 2020
Job Ref code
061119002689
Job Description
  • Role : SW/Application Tech Support Practitioner
  • Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills : Workplace Technology Solutions
  • Good To Have Skills : Change Management
  • Job Requirements :

    • Key Responsibilities : Required Skills and Experience :Design, implement and maintain MS intunes Minimum of years of industry experience in technical support role supporting MS intunes Experience with design and implementation of MS Intunes infrastructureWorking Knowledge on Upgradation to latest versions Ex: 85 to 91 or 91 95 Experience working with security teams to plan and implement security/device management policies Expertise with troubleshooting MS Intunes related issues

    • Technical Experience : 6 - 7 yrs Understanding of Ticketing Tools like Service now Understanding Knowledge on Incident, Change and Program Management

    • Professional Attributes : Strong understanding of mobile device operating systems iOS, Android and Windows primarily Best practices for supporting a large-scale enterprise mobile device program Ability to quickly interpret Client updates for applicability to existing environment including urgent upgrades and patches

    • Educational Qualification : BE/Graduate

    • Additional Information : Understanding of project governance, compliance, audit, and risk management principles


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