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- Apex visas-India s Fastest Visa Provider, is a Pune based company that has endeavored since its inception in 2010 to bring a one stop solution to your visa related queries, Our services which include Overseas Education assistance, Visitor Visa, Business Visa, FOREX, Ticketing, Tour Packages etc
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases
