Job Role - Associate (Agency Coordinator)/ (Collection support)/ Executive internal controls Location - Kochi Domain - Collections Level/Band - AA Qualification - Any Graduate
Skills Required - • Negotiation with the customers for quick and timely recovery of the debt • Effective Oral and written communication skills – English + Hindi • Flexible with UAE work timings/ days
Experience - 1-2 Years of Collection experience
• To identify customer problems and to escalate to Line Manager in order to offer effective solution. • Ability to judge and negotiate when implementing Recovery and account exit strategy by maintaining customer’s goodwill and protecting the Bank’s interest
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases