Job Summary

Job Title: Wipro announces the launch of Digital Workspace Service Desk 2020  

Location:Bengaluru / Bangalore, Pune  

Work Experience: 0 - 1 years  

Position Type: Full Time, Employee  

Industry:  • ITES/BPO • Other  

Ref Code:   

Key Skills: Fresher,Voice Process,Fresher,International Voice Support,Voice Support

 
About Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

For more information, please visit www.wipro.com



Job Description


Wipro announces the launch of Digital Workspace Service Desk 2020

Digital Workspace Service Desk is a unique learning-integrated programmes which offer students the chance to build a remarkable career at Wipro, while pursuing their higher education – EPGDBM (Executive Post Graduate Diploma in Business Management) from one of the premier education institutes in India– sponsored by Wipro. Key features & eligibility details of the programme have been listed below, kindly go through the same.

Eligibility:
  • 10th Standard – minimum 50%
  • 12th Standard – minimum 50% 
  • Graduation – minimum 50% or 5.0 GPA as per respective University Guidelines 
  • Admission into EPGDBM degree will be subjected to the prevailing criteria and conditions as defined by the UGC Guidelines at the time of enrolment 
  • Based on business requirement, candidate must be willing to relocate

Year of Passing:2020 ONLY
  • (Maximum three years of gap, if any, b/w 10th & graduation)
  • All Arrears and backlogs need to be cleared at the time of selection process

    Qualification/ Degree: BBM, BBA, BMS, B.Com, B.A, B.Sc (Economics)
Selection
Process:

  • Group Discussion 
  • Technical/Voice interview 
  • HR interview

    Stipend:

  • 1st year – INR 15,488/- (*) per month
  • 2nd year – INR 17,553/- (*) per month
  • 3rd year – INR 19,618/- (*) per month
Job Description:
  • Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web
  • Excellent communication skills required as you will work in International Voice Support.
  • Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.
  • Responding in a timely manner to service issues, request, and take care of the complete operations.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Provide support, including procedural documentation & relevant reports
  • Support the rollout of new applications and manage many open cases at one time and provide accurate information on IT products or services
  • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week)

Service Agreement: 36 Months

Other Criteria:
  • Maximum of 3 years of education gap, if any, is allowed between 10th and graduation.
  • Education should be regular full time only in 10th, 12th & Graduation recognized by the Central/State Government of India.
  • All Arrears and backlogs need to be cleared at the time of selection process
  • Should be an Indian Citizen or should hold a PIO or OCI card, in the event of holding a passport of any other country
  • Bhutan and Nepal Nationals need to submit their citizenship certificate
  • Based on business requirement, candidate must be willing to relocate

Candidates who have participated in any selection process held by Wipro in the last three months are not eligible.
   
Wipro is an equal opportunities employer. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment.