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Wintel - Operations Manager

Keywords / Skills : Wintel, Vmware, ITIL, Virtualization

9 - 11 years
Posted: 2019-08-01

Industry
IT/Computers - Software
Function
IT
Role
Program Manager
Posted On
1st Aug 2019
Job Description
 8-10 Years Relevant Experience - Supporting Corporate / Multinational companies on Wintel and File Services Platform, Design / Implementation and Architectural Knowledge.

 Windows/VMware Administrator and Full proven knowledge of Microsoft Operating Systems and Virtualization.

The Job profile would include the below roles and responsibilities:

 Responsible to oversee all Technical Teams that are involved in the Service and Take primary responsibility for Operations.

 Drive cooperation and performance of the technical teams for a specific Service and Serves as the prime point of contact to the Operations regarding overall and day-to-day service delivery.

 Interface with Service Desk in case of Incident/Problem/Change

 Strong Technical knowledge on Server Operating Systems -Primary – Windows Server 2012 R2 and secondary – Virtualization / VMware

 Strong People Management Skills and Strong Communication Skills and Email Writing Skills.

 Able to handle Client Communication and Escalation.

 Understanding of ITIL.

 Driving Continues Service Improvement of the Service(s)

 Knowledge about Datacenter and Infrastructure Management and managing 15+ FTE experience.

 Willing to work in 24x7 support environment.

 Assist in defining KPIs for team members

 Reporting to the Management with various stats & metrics as required.

 Skill & Competency gap Assessment.

 Managing Audits (Internal and External).

 Risk Tracking and Closure.



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