â¢ Should have an experience of 6+ years in the events and Activation industry. â¢ To have a minimum of 6-10 key clients of their own. â¢ Must possess good relationship with multiple clients in the industry and be able to generate business while achieving given targets. â¢ Industry knowledge in marketing and operations. â¢ Fixing senior management meetings with potential client. â¢ Ideation, conceptualization and having presentation skills on all briefs. â¢ Assisting the team reporting to you on all aspects of work. â¢ Mapping and understanding the structure of the client. â¢ Capable of making a presentation, preparing costing, budgets and closure reports. â¢ Knowledge on handling Production team. â¢ Must possess Market Intelligence. â¢ Knowledge on handling Production team. â¢ Capable of propagating the business popularity and bring organization value. â¢ To have good Presentation skills and knowledge on costing. â¢ Assisting the team below on all aspects of work. â¢ Ability to acquire clients of their own. â¢ Team Management Business Development Marketing Strategy Marketing Business Strategy Leadership Business Planning New Business Development Event Planning P&L Management Event Management
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases