Experience with multiple operating systems, Windows/Unix/Linux operating system management, tools, configuration and security. 2. Networking skills with a good understanding of topics including OSI Reference Model, TCPIP/communications, Security and SSL/TLS encryption, and X.509 certificates. 3. 2+ years of Experience with IBM Connect: Direct software installation and configuration. 4. Candidate must have strong diagnostics, debugging, and troubleshooting skills
Excellent verbal and written communication skills Customer Service Skills Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications For Technical process Basic understanding on: Computer Operating Skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases