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Windows support Systems Engineer

Keywords / Skills : Windows Server, Windows Admin, Windows Server Admin, Server Support, Windows Administration

4 - 9 years
Posted: 2019-03-15

Industry
IT/Computers - Hardware & Networking
Function
IT
Role
System Administrator
Posted On
15th Mar 2019
Job Description
Job Description – Systems Engineer, Windows Support

Job responsibilities:

• Remote management of Windows systems located in various datacenters across the world

• Level2/Level 3 – Windows systems administration

• Recovering incidents, implementing changes, participate in strategic projects

• System upgrades such as firmware, OS, application, and security patch evaluation and deployment

• Coordination with hardware vendors for hardware related issues

• Providing support and assisting other groups in problem resolution.

• Communicate status updates on incident resolution, Change execution and projects as appropriate.

Required competencies:

Technical

• Extensive (4+ years L3/L2) Windows systems administration experience.

• Windows server OS knowledge: Windows 2003/2008/2012/2016

• Experience with high availability and disaster recovery solutions and tools, including working knowledge of high availability (failover) clustering is desirable

• Working knowledge involving volumes from SAN and NAS and clear understanding of CIFS.

• Understanding of iSCSI and Fiber Channel

• Experience with snapshot technologies such as NetApp Snapshots and SnapDrive is desirable

• Hands on experience in resolving system performance issues, root cause analysis and complex problems.

• Hands on experience with server hardware: HP & Dell Rack mount and Blade servers.

• Experience with enterprise patch management systems such as IBM Endpoint Manager (IEM).

• Scripting experience in PowerShell will be an added advantage.

Non-technical

• Must have worked in an ITIL compliant environment, worked with change control, incident mitigation, knowledge and problem management processes

• Analytical, organization skills and ability to handle multiple tasks under tight deadlines

• Must be detail-oriented, have strong analytical and troubleshooting skills, strong communication and documentation skills.

Work hours: – 24*7 rotation including night shifts (9pm – 6am), shifts rotated on a monthly basis, total night shift not to exceed 50% of total months in a calendar year. Candidate is required to provide on-call support duties on a rotation basis with other team members.

Education: Bachelor’s Degree or equivalent

Experience: 4+yrs of relevant experience (see above)

Desired Certifications: MCP/ MCSE / MCSA/ ITIL foundation.


Please fill the below mentioned details:

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