Growel Softech Limited is a part of the $50 million Growel Group.
Growel Softech was formed in Sep 1999. Being a young and dynamic company, it has a distinct advantage of flexibility and a focused approach on providing IT Services and Solutions in the area of ERP (Sap, Oracle Apps …), Java, with offices in Pune, Mumbai, Bangalore and UK. Growel Softech is servicing prestigious clients like Deloitte, Wipro Infotech, Wipro Technologies,Cap Gemini, Bristlecone, HP India etc.
Growel Softech's services include:
- SAP Implementation - SAP Upgrades, Maintenance, Customization - Staffing – IT & Non-IT ( Niche areas)
Growel has an established Offshore methodology and an Offshore Center in Pune to cater to SAP related work. In house implementation in the Group's flagship company G&W (www.growel.com) has helped us gain expertise in the areas of manufacturing, chemicals and engineering.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases