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Wifi NOC Engineer

Keywords / Skills : NOC Engineer, WiFi Networks, Network Administrator, Network Admin

3 - 6 years
Posted: 2019-06-04

Industry
IT/Computers - Hardware
IT/Computers - Software
Function
IT
Role
IT/ Networking (EDP) - Manager
Posted On
4th Jun 2019
Job Description
Responsibilities:

• Work on trouble tickets to resolve any issues in a timely manner

• Provide tier2 escalation support and successfully resolving customer issues, escalating to application engineers as necessary

• Responsible for troubleshooting end to end network, platform or customer connectivity issues

• Ability to work independently

• Monitoring customer networks and respond to any critical alarms

• Escalate tickets to Telco vendors and following through to resolution

• Setup and provisioning of new remote customer installations. Coordination with onsite local resources to ensure proper connectivity and configuration

• Configuration, shipment and installation of servers or network equipment for new customer installations or RMA replacement

• Remote hands services for datacenter services

• Perform other duties or responsibilities as required

Requirements:

• Must be flexible, dependable and able to multi-task with priority

• Knowledge of Windows and LINUX operating environments

• Understanding of networking protocols ICMP,UDP and TCP/IP

• Working knowledge of VMware vSphere and virtual environments is a plus

• LAN and WAN connectivity

• Solid understanding of how to troubleshoot network issues and configurations, such as WAN circuit, routing, IP connectivity, router and switch configuration, load balancing, and DNS

• Knowledge of Firewalls and VPN connectivity

• Must be a Team Player

• Work shifts that provide for 24x7x365 coverage. Must be willing and able to work nights, weekends and holidays

• Effective analytical, planning, organizational, and documentation skills

• Must be professional

• Effective communication in English – both spoken and written communication

• Language known : German, French will be added advantage.



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