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WFM For Mumbai/bng/pune Location Immediate Joining

Keywords / Skills : WFM, Work force Management, iex, Blue Pumpkin

1 - 6 years
Posted: 2019-04-03

Job Description
We have Openings for WFM for UK and US BPOs In MUMBAI

* Monitor the queues on a real time basis

* Shift focus for phone, chat and e-mail channel according to real-time requirements (e.g. in peak times)

* Ensure agents adhere to the planned and prepare

Desired Candidate Profile

* Minimum experience of 2 years with 12-18 months of relevant experience in similar role

* Working knowledge of multi-user computer systems, applications, and equipment along with work force management tools and techniques

* Awareness of staffing


About Company

Whitehorse Manpower - Partners in End to End Recruitment

The Company
White Horse Manpower Consultancy Pvt. Ltd. registered under Company’s Act 1956, is one of the vibrant consulting firm.

It is a leading professional placement and talent search firm headquartered in Bangalore for Infosys Accenture and 15 other BPOs.
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