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Weekday walk-in for Call Center - Fresher from Monday to Friday @ RR Donnelley, Chennai

Keywords / Skills : Call Center, BPO, Fresher, call, email, Voice, non voice, Order management, involves release processing, involve process, phone, e-mail, customer Care, customer service, customer servicing

0 - 2 years
Posted: 2018-03-13

Job Description
Walk-in From: Monday to Friday

Address: Predtige Polygon Building, 471 Anna Salai, Nandanam, Chennai, Tamil Nadu 600035

Our timing: (11 am - 1 pm)

Location : Chennai

Client Support Associate:

Handle calls, emails, facsimiles & order exceptions (EDI). Work primarily entails Order management which in turn involves release processing, handling general inquiries & returns, track & trace, data handling etc. The position requires handling additional responsibilities per the requirement.

-Receive order information from customers and sales representatives and enter details into the order entry tool. Orders can be received via phone, e-mail & facsimile

-Communicate with Sales/Customers via Fax/Email to collect information or update information

-Receive return requests, identify reason for return, document appropriately and arrange for return of goods (if applicable)

-Receive customer and sales representative requests for locating orders/invoices

-Examine and correct exceptions

-Retrieve, compile, sort, verify accuracy and enter data from source document into the database according to prescribed standards

-Ensure strict confidentiality of client records

Desired Candidate Profile

-Graduates/ Non Graduates in any discipline (10+2 or 10+3)

-Excellent communication skills

-Required to work flexible schedule during evening & night shifts

-0-2 years of experience ( 2017 Fresher’s are most welcome to apply)

-Cab facilities will be provided..

About Company

RR Donnelley is a leading global provider of integrated solutions that enables organisations around the world to effectively create, manage, deliver and optimize their multichannel marketing and business communications. With $7 billion net sales, RR Donnelley, a Fortune 500 company, has over 52,000 customers ranging from small companies on Main Street to the largest companies on Wall Street. Over 42,000 employees are employed in our offices located in North America, Europe, India, Sri Lanka and Philippines. The Global Outsourcing (GO) division is among the world's leading professional service providers of integrated onsite-offshore services in finance, publishing, manufacturing, transportation, telecommunications, healthcare, advertising, and investment banking to Fortune 500 companies and professional services firms in the United States and Europe.

RR Donnelley is committed to providing a meritocratic environment that values, recognizes and rewards our employees for their performance.
About Recruiter
Anjankumar R
Executive HR
RR Donnelley India Outsource Private Limited
Skills I hire for "Graphics", "Creative", "Adobe Illustrator", " Visualizer"
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