ReadMindinfo Services is An ISO 9001:2008 Certified Company. Simply known very well As a RMIS and its a fast growing, innovative HR Services provider especially Staffing and Recruitment for IT and NON IT segment and other services in various sectors. .... We provide sophisticated manpower Solutions with Time and Cost-effective for IT in different skills and platforms and where other professional consulting solutions using proven methodology. ....Our major focus is providing collaborative solutions to IT ,Telecom, financial, pharmaceutical, public sector, retail, manufacturing, distribution and logistics etc in various verticals.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases