- Should have 8+years of experience - Experience with performance and load testing of web applications - Must have hands on experience in sizing server infrastrcture for large scale web applications - Experience with IIS and Apache web infrastrcture. - Experience with defining and setting up server infrastructure such as number of instances, clustering and load balancing - Experience with disaster recovery and backup setup for large scale web applications. - Experience in performance engineering for web applications - tuning and managing web application performance - Must have experience with setting up Citrix Xenserver.Desired Profile:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases