Incorporated in the year 2000, Cyberica started off as a Web Based Software Development Company which has business interests in Education sector software, Government Recruitments and Payment Collection Services. We are widely reputed for Online Registration and Data Processing Services delivered through our platform Admissionhelp.com and Staterecruitment.com with leading clients include premier educational institutions such as University of Delhi, Panjab University, all National Law Universities and many more.
We are into development of cloud based software using Microsoft web technologies such as .NET, MS SQL, MVC and Java.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases