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We @re #iring for the position of Customer Service Executive :247: Pune

Keywords / Skills : Outbound Calling, Customer Service Executive, Customer service representative, Customer support, Customercare, Customer support executive, Customercare executive

1 - 3 years
Posted: 2019-07-23

Job Description
Greetings from Evoke HR....!!!

This mail is in regards to your profile is matching with our requirement for the Position of Executive ## We @re #iring for the position of Customer Service Executive (International Voice Process):24*7:: Pune

Role-: Customer Service Executive (International Voice Process)

Experience-: 2 - 5 Yrs

Job Location-: Yerwada, Creaticity Mall, Pune

Working Hours-: 9 Hours Daily for 5 Days a week (2 Weekly offs as per the Rotation)

Shift Timings-: 24 / 7 Rotational 9 Hrs Shift

Salary-: 16 to 26 K Per Month

Education-: Graduates

Max Notice Period Should Not Cross-: 0 to 15 Days

Key Responsibilities:

Manage large amounts of incoming calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. Handle unforeseen problems and complaints and determine eligibility for money returns.

Skills Required / Candidate Profile: Proven customer support experience or experience as a client service representative.

• Strong phone contact handling skills and active listening.

• Proficiency in English;

• Exemplary sales skills and customer-oriented approach

• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc

• Ability to present, persuade and communicate effectively

• Demonstrable ability to handle crisis

• Candidates with personal travel experience will be preferred

• Ability to multi-task, prioritize, and manage time effectively

Candidate Details:

Full Name :

Vendor Name :

Contact No.:

Current Location:

Total Exp. :

Relevant Experience in Call Centre :

International Location Handled before (US/UK/Australia Etc) :

Current Company Name:

Current CTC :

Expected CTC:

Actual Notice Period

Reason for Job Change :

Open for 24/7 Rotational Shifts (Yes/No)

(Send your Updated CV)

Thanks & Regards

Pinkal Rana

HR Recruiter

Mob No.:-7226993863

e-mail : [HIDDEN TEXT]

Evoke HR Solutions Pvt. Ltd

About Company

Company Details:
About Evoke HR: We are an Executive Search & HR Consultancy is a young emerging organization established by HR professionals with the objective of providing comprehensive staffing & Manpower solutions to the organizations. We believe in understanding the clients business, so as to proactively align the HR process with the business needs of our clients. We believe in providing a solution for all the HR related activities.
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