Thank U for Ur Attention !!!
We R Hiring CSR, TL, QA, Trainers, MIS & Managers . Call +91 97799-24404 to schedule the interview.
This a rare opportunity to share in the vision and success of a growing MNC BPO Call Centre in Tri- City Chandigarh
A job that will keep you engaged, smiling and earning more money every year.POSITION OVERVIEW
WHAT IS A CUSTOMER SERVICE REPRESENTATIVE?
- As a Customer Service Representative (CSR), you will be responsible for inbound phone interactions with customers.
- You will provide customer service and educate customers on products and services.
- Candidates should be highly reliable, have great communication skills and be willing to constantly lea on the job.
- In this role, you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology.
- As a highly trained expert on products, technology and business process, you will work on behalf of some of the most recognized brands in the world.
- This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure best in class customer experience.
- In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
In addition to being an all-around great asset to the client, our entry level customer care representatives are responsible for the following tasks:-
- Listen to and resolve customer issues
- Utilise systems and technology to complete account management tasks
- Recognise opportunity and apply skills to help customers
- Explain and position the products and processes when interacting with customers
- Appropriately escalate customer dissatisfaction
- Ensure first call resolution through problems solving and effective call handling
Team Connecting The Dots
Call Us +91 97799-24404