SP Staffing Services is a reputed consulting and recruitment service organization head quartered at Chennai, India, with networks across the country. We are a recognized staffing partner handling end-to-end recruitment process to shape the world of workforce to the latest trends and technological needs. Our recruitment and consulting process are tailored to clients needs on an innovative and professional way to meet the right matching talents. We aim to add value to businesses and making their life simpler and easier
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases