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We are Hiring Team Lead for Domestic Voice Process

Keywords / Skills : Domestic, Call center, Team Leader, Team handling, Team manager, Banking, Credit Card, Personal Loans, Home Loans, Credit Cards

1 - 2 years
Posted: 2018-12-12

Customer Service/ Call Centre/ BPO
Team Leader
Any graduate
Posted On
12th Dec 2018
Job Description

Selected Candidates must have knowledge on Credit card process, Personal loans, Insurance

• Managing an average team of 20 members.
• Need to be approachable and supportive towards the team.
• Should have the ability to motivate the team to achieve their targets.
• To manage the day-to-day operations with a team of agents and meet the required service levels, quality and productivity
• Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.
• Prepare schedules for the teams and ensure attendance.
• Compliance to log in, log out & scheduled breaks of agents.
• Ability to evaluate calls, coach and provide feedback.
• Responsibility for delivery of the defined customer experience in every interaction.
• Work very closely with team members to solve customer problems.
• Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers.
• Ensure all Company policies and procedures Role: consistently and fairly.

Please refer your friends also!

Interview Dates: 07 Dec 2018-15 Dec 2018
Timings: 11 AM-9: 30 PM
Location Madhapur

Venue Details: Plot no-48, Megha Hills Madhapur
Landmark: Metro pillar-34, Lane beside BATA showroom, near Madhapur petrol Pump.

About Company

Leads Interactive is a US-based lead generation company it’s been in the business for the last 5 years, around 100+ agents are working across the world (The US, Colombia, India, and Pakistan).Leads Interactive is working on different leads type generation like Auto, Health, Life, Home up to 11 campaigns. As existing, Leads Interactive is generating the leads only through call centers and from 2015 it focused on generating the leads through Digital Marketing (SEM, Social Media etc.,).Leads Interactive in India at Hyderabad and they are in operation from January 2013 and located at Madhapur 100+ employees working at the offices with excellent infrastructure and providing similar facilities as top MNC’s. With the features of Food at office, Tea, and snacks
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