hello greetings for the day, Designation:- sr .cloud system admin.
experience 3-4 years.
Key responsibilities will include: ï· Managing a group of Technical Support Engineers and the team's day to day 24x7 operation, all quarterly reviews, evaluations and career development. ï· Managing critical customer issues, this requires on going communication with customers ï· Preparing and delivering training sessions and other presentations ï· Providing weekly quality reviews for team ï· Providing a weekly status report showing metrics ï· Identifying areas for improvement ï· Liaising with the development, operations, network and database teams and driving ticket resolution and SLA with these organizations ï· Managing Azure & AWS accounts You should possess: ï· Proven leadership skills ï· Well organized with effective time management skills ï· Have the ability to respond promptly to production issues and alerts 24x7 ï· Be comfortable operating in fast paced environment ï· Be comfortable using and navigating within a Linux environment ï· Excellent written and verbal communication skills Qualifications ï· Experience managing a team of support engineers ï· Experience training lower level support staff ï· Experience establishing and improving procedures within a mission critical environment ï· Ability to do low level debugging and problem analysis by examining logs and running system & SQL commands ï· Extensive experience with Linux , Other Open Source Products , Backups, DC /DR technologies , Database , Directory services etc ï· Knowledge of virtualization and AWS ï· Understanding of web technologies and technology stack ï· Excellent written and verbal communication skills ï· Bachelorâs degree in IT or relevant experience and accomplishments. ï· 3+ years of experience in the Cloud Service ï· Achieved Associate and/or Professional AWS & Linux certifications. interested candidates can mail their updated resume on following id monika.deokar@jbconsultants (8237033994) or contact on this number.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases