It was established in April 2013 and is an exclusively-owned subsidiary of Rashed Al-Rashed & Sons Group. It provides first-class marine offshore Services to the Oil & Gas sector in the Arabian Gulf region and beyond. It specializes in delivering Client-specific solutions and services related to Offshore Construction & Maintenance Projects. Major areas of expertise and services offered by it are: Marine logistics, topside maintenance, offshore wellhead tie-ins, upgrade & modification, supply of offshore equipment and skilled staff, specialized fabrication work, expertise on preassembly, installation, pre-commissioning and commissioning assistance to the offshore platforms and facilities, offshore hook up and commissioning, maintenance of mechanical and electrical works.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases