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Walkin -Technical Support Specialist (Voice)- Pune- 08th Dec 2018

Keywords / Skills : Technical Support, Helpdesk, Technical Support Executive, Technical Support Engineer, IT Helpdesk, Desktop Support

2 - 5 years
Posted: 2018-12-07

Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
7th Dec 2018
Job Description
Role – Technical Support Specialist
Experience – Minimum 2yrs of experience
Location – Pune
Educational qualification: Full time Graduate in any stream
Shift: Willing to work in 24*7 Shifts
Notice Period: Preference would be given to Immediate joiners or max 30 days

Job Responsibilities:
• Resolving IT related issues for users over phone and email.
• Follow incident and problem management process
• Essential resource of IT Service Desk, efficiently work on basic and critical issues and Adhoc requests and reports
• Look into the assignments of tickets on regular intervals.
• Work on SOP (Create, Update. Review)
• Resolving queries of team members as a mentor and Managing a team in the absence of Lead

IMP NOTE :
• Carry All required Documents with print out of this email





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