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Basic Requirements Basic knowledge on Service Desk with written and oral communication skills. No certifications or in-depth Technical requirements are needed. Candidates to be having experience of International Voice Process background. About Job Profile Opening for: Service Desk Analyst for a Top notch client Key accountabilities • Respond quickly to all queries and incidents. • Manage incidents, including via telephone, Chat & email.• Documentation, recording & updating incident details in CRM tool. • Communication, alerting technical staff via assignments and escalating to Resolver group • Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. • Answering queries and resolution of straight forward incidents • Escalation of unresolved cases to next level application specialist teams. • Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed. • Closure, formally closing incidents. • Initial review and evaluation of the case. • Communicating major IT incidents to affected customers. • 1st line application support and diagnosis • Assisting the client with L1 /L1.5 Support activitiesShould have knowledge/ Experience on Printer issues, VPN, Citrix, VMware and LAN/WAN connectivity.Immediate Joinee’s preferred – maximum 15 Days.** Excellent communication **** Flexible to work in 24*7 Support**Contact HR : PushpitaInterested candidates can walkin to the below mentioned address from 18/Sep/18 - 29/Sep/18 between 10AM-4PMTechMahindra Ltd,Plot no: 45-47,ITC4,Abdul Kalam Building,Gate-1,Electronic city phase-2,Bengaluru.Documents to carry :1.Updated CV2.Original ID Proof.