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Walkin_IT Service Desk @ TechMahindra BPS-Bengaluru

Keywords / Skills : Technical Support, Technical Support Executive, TSR, Tech Support, TSE, IT Helpdesk, "service desk", "ITIL", "active directory", "outlook", "incident management"

2 - 4 years
Posted: 2019-06-14

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Technical Support Executive ( voice)
Education
Any graduate
Posted On
14th Jun 2019
Job Description

Basic Requirements

Basic knowledge on Service Desk with written and oral communication skills. No certifications or in-depth Technical requirements are needed.

Candidates to be having experience of International Voice Process background.

About Job Profile

Opening for: Service Desk Analyst for a Top notch client

Key accountabilities

• Respond quickly to all queries and incidents.

• Manage incidents, including via telephone, Chat & email.

• Documentation, recording & updating incident details in CRM tool.

• Communication, alerting technical staff via assignments and escalating to Resolver group

• Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.

• Answering queries and resolution of straight forward incidents

• Escalation of unresolved cases to next level application specialist teams.

• Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed. • Closure, formally closing incidents.

• Initial review and evaluation of the case.

• Communicating major IT incidents to affected customers.

• 1st line application support and diagnosis

• Assisting the client with L1 /L1.5 Support activities

Should have knowledge/ Experience on Printer issues, VPN, Citrix, VMware and LAN/WAN connectivity.

Immediate Joinee’s preferred – maximum 15 Days.

** Excellent communication **

** Flexible to work in 24*7 Support**

Contact HR : Pushpita

Interested candidates can walkin to the below mentioned address from 18/Sep/18 - 29/Sep/18 between 10AM-4PM

TechMahindra Ltd,

Plot no: 45-47,ITC4,

Abdul Kalam Building,Gate-1,

Electronic city phase-2,Bengaluru.

Documents to carry :

1.Updated CV

2.Original ID Proof.



About Company

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.


Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
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