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Walkin event @ Rivera hiring 4 Banking/international bpo/customer service/client servicing sal: 4L

Keywords / Skills : International process, semi voice, B2B, client servicing, freshers, voice, infosys, accenture, DXC, hp, first source, first advantage, Mphasis, Convergys, Wipro, IBM, EDS

0 - 5 years
Posted: 2018-12-07

Customer Service/ Call Centre/ BPO
Customer Service Executive (Voice)
Class 12
2.00 - 3.50 lacs
Posted On
7th Dec 2018
Job Description
Client services managers perform job tasks similar to those performed by customer service representatives. However, as managers, they also supervise other client services representatives. In general, representatives work to ensure client satisfaction with an organization's product or service. They are often the primary point of contact for a client or customer. Their job tasks include directing and controlling the processing and fulfillment of orders, fielding customer inquiries, and resolving customer complaints. They may also streamline business operations, provide product training to customers, discuss technical aspects about a product, and oversee marketing campaigns.

Additionally, they often develop procedures, establish standards, and track shipments to ensure that delivery occurs timely. They may work with logistics, transportation, sales, and other departments for coordination purposes.

Career Requirements.

There is no specific education or certification required to work as a client services representative. The BLS reports that most customer service representatives have a high school diploma and receive on-the-job training.

Customer service certificate programs are available. These programs typically require 18-24 credit hours of study in subjects like customer service skills, conflict resolution, and creative thinking. They also include instruction in business administration topics, like professional communication, computer literacy, and general management processes. These certificate programs may be attached to associate's degree in business administration.

Bachelor's degrees in customer care management are available. These four-year programs include instruction in business fundamentals such as finance, accounting, and management, as well as topics in customer care.

#8 2nd floor of Poorvika CMH road 
Indiranagar, near Indiranagar metro station.

Contact person: Roman- 8884496986

About Company

Rivera Manpower Services is one of the leading exceutive search firm in Bangalore.We have been awarded as "The Best Performer" for the year 2011 for volume hiring and Mid level hiring by leading MNC'S.
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