Recruitment Coordinator / Recruitment Executive – (Both Male & Female) Must be Graduate with 2 to 3 years of experience from Recruitment industry of Overseas Manpower and capable of doing client correspondence as well as candidate. Also responsible for end to end recruitment cycle.
Sourcing Executive / Sourcing Coordinator – (Both Male & Female) Must be Graduate with 1 / 2 years of experience from Recruitment industry of Overseas Manpower or Other industry can be considered. Should be expert in Job portals for Sourcing, Screening of CVs according to company requirements.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases