Candidates have to work in day shift , rotational uk and us shift , should be flexible with the company timings and policies , free transportations will be made available by the company , candidates with good communicational skills can apply for the job
Rivera Manpower Services is one of the leading exceutive search firm in Bangalore.We have been awarded as "The Best Performer" for the year 2011 for volume hiring and Mid level hiring by leading MNC'S.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases