Keywords / Skills : International Call Center, International BPO, Voice Process, BPO Call Centre, Customer Care Executive, Call Center Executive, BPO Fresher, Customer Support, Customer Service, Customer Support Executive, Customer Care
Bluestone Consulting recruits people for international Call Centers in Bangalore...Bluestone deals with ITES/Retail/KPo/Bpos in voice and non voice process..Bluestone has talented recruiters who are well versed with screening the profiles of the candidates and then scheduling them for an interview wherein the candidate get Spot offers with the company selected..
csr,CSO,Customer support,Customer service,bpo fresher,international call center,Voice Process,International BPO,Call Center Executive,BPO,BPO Call Centre,Customer Care Executive,tsr,tse,tso,Technical support officer,Technical support executive,Techni
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases