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Walk-in Sr. Representative/Representative, Customer Service on 19th Jan and 20th Jan 2019 @ Synchron

Keywords / Skills : Customer Service, customer service representative, Customer Service Executive, Voice, Voice Process, Customer Care

0 - 5 years
Posted: 2019-01-11

Job Description
Voice Process : Sr. Representative/Representative, Customer Service

Essential Responsibilities:

-Service calls from Customers based out of US

-Solve queries and concerns on the call

-Arrange for Services required by the Customers

-Provide Customer with Product and Services information

-Follow up on Customers inquires and resolve

-Recognize, document and alert the Supervisor of trends in Customers calls

-Recommend Process Improvements


Qualification: Undergraduates/Graduates

-Experience 0 to 6 years

-Willing to work in 24/7 work environment

-Should have Customer Centric Attitude

-Excellent English Language Communication Skills

-Working Knowledge of Computers

-Professional Phone etiquettes and ability to work with teams.

-Should be willing to work in rotational shifts and be flexible for Night Shift Timing as well

-Should be Open to Change


Hotel Avasa

Hitech City, Madhapur, Hyderabad - 500081

Timings : 10am to 6pm


About Company

Synchrony Financial Overview:
With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers; including Main Street mainstays, local merchants, manufacturers, buying groups, industry associations and healthcare service providers. We are the largest provider of private label credit cards in the United States based on purchase volume and receivables and we provide co-branded dual card credit cards, promotional financing and installment lending, loyalty programs and FDIC-insured savings products through Synchrony Bank. Who do we serve? Hundreds of thousands of customers across the U.S. and Canada spanning the electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, retail and healthcare industries.

Our purpose is clear: we are committed to pioneering the future of financing, improving the success of every business we serve and the quality of each life we touch. This is fitting because when you join Synchrony Financial, you’re joining an organization that recognizes that our people are our greatest asset —every single one of them. That’s why we are deeply committed to investing in the growth of each member of our team. And with 80 years of experience, we know how to develop talent. At Synchrony Financial, we work hard to offer competitive rewards, compensation and benefits. When you join us, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges.
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