Minimum 6 Months Exp. in to Desktop support Engineer
The Desktop Engineers also coordinate with the hardware support team for all Replacements and Repairs.The Desktop engineers update the Service Desk team either through phone or mail or online updation for the status of the service tickets that they are handling. The Desktop engineer’s front end escalations from end users The Desktop engineers do pro-active checks and preventive maintenance activities on the desktops and printers to The Desktop engineers assist CUSTOMER in movement of the assets from one location to another Configuration and trouble shooting skills on Email (Microsoft Outlook) They install new desktops / software / hardware and peripherals and also assist in disposal of the same.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases