Strong knowledge on IT Niche & Super Niche Skills. They would need to be comfortable being an individual contributor and working in an ambiguous, chaotic and fast paced work environment. Effective negotiating skills Sourcing and attracting candidates by using databases, social media etc Strong decision-making skills. Experience in end-to-end recruitment Quick learner and a passion for bridging talent with opportunity Ability to recruit passive and active candidates. Solid problem-solving ability. Ability to accurately and articulately document information. Ability to work effectively with teams; share responsibility for results, provide and accept feedback. Finally, and most importantly, need to be incredibly organized and have excellent attention to detail.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases