Job Responsibility Handling customer calls provide resolution to them
Eligibility Criteria Graduate Fresher can apply UG/Graduate/B.e/B.tech (minimum 6 month experience in bpo mandatory) Excellent Communication in ENGLISH/HINDI Should be flexible with dayshift/rotational shift /offs
Salary : Up to 3.3.l.p.a(depends on interview rounds or communication)
Shift and Cab Day shift/Rotational Shift 2way cab or one way cab (depends on location)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases