Keywords / Skills : Technical support, Tech Support, International voice, calling, BPO, Routers, Switches, Technical helpdesk, IT helpdesk, IT service desk, IT Help Desk, Technical Support Associate, Helpdesk
Excellent communication skills, both written and verbal. Extensive PC experience with understanding about troubleshooting, ISP and operating System. Good understanding of Network Industry concepts (including WAN, LAN, WLAN). Experience supporting Enterprise class Routers, Switches in a Global Network Environment. Hands-on experience with Windows/Linux/Mac OS environments. Ability to provide step-by-step technical assistance, both written and verbal. Proficient in handling escalation calls. Any Networking Certifications will be an added advantage. Prior international voice calling experience would be an advantage. Perform quality tasks for team as an additional responsibility. How will this opportunity be a catalyst in your career graph?
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases