Keywords / Skills : US Staffing, W2, C2C, Corp to Corp, RPO, BPO, Call Center, US BPO, Implementation Partner, Preferred Vendor, Direct Client, MSP/VMS, Recruitment, US Calling, Inbound, Outbound, Customer Service, Customer Support
Night Shifts (Monday – Friday) Understanding of client job requirements & pipeline relevant candidates via different sources – job boards (dice.com, monster.com, indeed, Linkedin) Discussing job opportunities in detail & negotiating wage rates with the consultant Submit candidate resumes to account managers & clients and schedule in-person interviews & initiate onboarding procedures once a candidate gets hired Excellent Command over English Language is MUST for a candidate to be successful. Bachelor’s Degree in any field is mandatory Desired Candidate Background: Call Center Professional (US BPO only) having <2 years of total experience or US Recruiter(s) with 3 months – 4 years of hands on experience in US Staffing working on Non-IT/Admin/Professional/Creative/Healthcare clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases